FAQS

Frequently Asked Questions

  • Is The Dollyhouse products sold at any other retailers?
    Yes. We sell our products for local pickups in Rota, Spain and you may purchase our products at The Dollyhouse Salon & Spa in Sanlucar de Barrameda, Spain.

     

  • How often do you restock?
    We aim to restock every week, but restock dates vary depending on product availability.

     

  • How can I find out about restocks?
    Restock information will always be posted on this website and our social media handles via Instagram and Facebook. Follow us and remember to turn on your notifications so you don't miss out on limited edition items and our skin-loving treats!

     

  • How many items can I buy in one purchase?
    Orders are limited to 3 units of each product per person.

     

  • I placed an order. When will my package arrive?
    Our top priority is the health and safety of our customers! Due to the ongoing global pandemic COVID-19, processing times may be delayed and
    vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions. We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
    We are an international company based in Spain so please allows 2-3 weeks for delivery! We appreciate your patience and understanding as we work through this together. Thank you so much for your support!

    *Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas

  • What method is used for shipping?
    All packages are shipped via USPS.

     

  • How can I get in touch with your customer service team?
    For customer service inquiries only, please email thedollyhousebeauty@gmail.com

     

  • I emailed your customer service team. When should I expect a response?
    We aim to respond to all emails within 24-48 hours. 

     

  • Do you offer returns?
    All Sales Are Final* We do not accept returns, exchanges or refunds. Please note, The Dollyhouse reserves the right to refuse all returns. 

    In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing products within 7 days of receipt of the package. Customer must provide photos of the issue, return the damaged item if at all possible, and must include packing slip. Due to the uncertainty of COVID-19 impacting shipping the order 

    customers may cancel all unshipped orders for a full refund.  If you wish to cancel or have any questions, please contact customer service at thedollyhousebeauty@gmail.com
     
  • I am an international customer. Do I have to pay customs and taxes?
    All packages are shipped via USPS. Items shipped outside of the Spain may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by The Dollyhouse. We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited Spain. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

     

  • I have not received my order confirmation, what should I do?
    Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at thedollyhousebeauty@gmail.com

     

  • Do I need to set up an account to place an order?
    No, but by setting up an account, you become The Dollyhouse member and have access to order and shipping information. You will also be added to our email list for exclusive updates, new launches, and limited time sales promotions in the future.

     

  • Can I change my order once I've placed it?
    No, once you place an order it is final.

     

  • Do you offer discounts and promotion?
    Yes from time to time we offer discounts and promotions.

    Sign up for our email and/or SMS alerts to receive news on special offers!

 

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